Shipping & Returns
Shipping Policy
We currently ship orders within the United States.
Processing and delivery times may vary depending on the product, destination and fulfillment location. The estimated delivery timeframe will be displayed whenever available during checkout or provided in your order confirmation.
Once your order has been shipped, tracking information will be sent to the email address provided at checkout.
Please make sure your shipping address is correct before completing your purchase. Panda Pets is not responsible for delays caused by incorrect or incomplete address information.
If you have any questions about your order or delivery, please contact us through our Contact page.
Return & Exchange Policy
We want you and your pet to be happy with your purchase. If there is an issue with your order, please contact us as soon as possible after receiving it.
Return eligibility may depend on the type and condition of the product. Items must generally be unused, in their original condition and, when applicable, in their original packaging.
For damaged, defective or incorrect items, please contact us with your order number and photos of the product so we can review the issue and provide the appropriate solution.
Certain items may not be eligible for return for hygiene, safety or other reasons. Any applicable restrictions will be stated on the product page or communicated during the return process.
Refunds, when approved, will be issued to the original payment method.